Frequently Asked Questions

Yes, we are accredited with IATAN. We also licensed and bonded in WA, FL and CA and carry Error & Omissions insurance.

Yes, we seek out and vet all meals to make sure they are fully vegan. We understand that the biggest fustration of traveling while vegan is having to research and plan meals so on our trips we do all the work for you.

If you are not vegan and feel the need to seek out meat. fish, etc while on the trip, we ask that you don’t bring it back to our communal spaces. Also please note, some hotels don’t allow outside food on property.

Our group trips include luxury accommodations, 3 meals per day with non-alcoholic beverages, one excursion, one hands-on food demonstration or cooking class, ground transportation and more as mentioned in the trip details.

Once you make your reservation, you will receive an account summary. Your account summary will list your monthly payment plan. This is set up by default to charge your credit card every month, or you can choose to turn off the automatic monthly billing option.

You can make monthly payments several ways. Many of our clients are on auto-pay. But you can also visit our website home page, www.BlackVeganTravel.com  and click the “Account Login” link in the top right corner. You will also receive emails monthly regarding your payments and there will be a link to view your account history and make a payment if needed.

Yes, we has a Roommate Match Guarantee. This means we guarantee to match you with someone or you will have a single room without any additional cost. For more information, visit our Roommate Match Page.

If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room.

Itineraries are sent to each client 30 days before the event via email.

No, we do not provide refunds nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.

You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.

You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.

Uplift gives you the freedom to purchase what you want now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. Shop on any of our partner websites and when you’re ready to check out, just select “Uplift” as your payment method, complete a short application, and receive a quick decision. Choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments.

To qualify, any applicant must be:
– Traveling on the itinerary; – 18 years old or older;
– U.S. resident (possess a valid U.S. Social Security Number);
– Possess and MasterCard, Visa or Discover credit or debit card (for first payment);
– Possess a United States mobile phone number and smart phone

After entering a few personal details and submitting the application, the approval decision takes just seconds. Your guest will know immediately about the approval decision.

For additional assistance, please contact Uplift Customer Support during our normal business hours:
• Business Hours: Monday through Friday – 6:00am to 5:00pm (Pacific-PDT)
• Email: [email protected]
• Phone: (844) 257-5400

It’s convenient and free. Payments are automatic and evenly divided. No chance of forgetting to pay, cancellation of your reservation or being assessed a late fee.

Yes, we will email you payment reminders the beginning of every month if you are enrolled in our automatic billing plan. You will also receive an email confirmation after each payment is processed every month.

Payments will be monthly on or about the same day of the month you made your first payment. The number of payments is based on how many months there are from the time you book to the final payment date. You will see your exact payment plan before you make your payment.

When a card is declined during your monthly payment plan, we will attempt to charge your card two days later. If your card is declined a second time, you will receive an email to make a payment immediately or your reservations will cancel.

When a card has expired or if you would like to add a new credit card to your plan, you can always log into your account and make payment option changes.

Black Vegan Travel™ is a NOT membership-based service. You can however become a member of our Facebook. Join our Facebook group to connect with other travelers and stay on top of new Black Vegan Travel™ trips and news.

We would love to work with hotels, vegan brands, chefs, influencers, and restaurants. Please find more details on how to collab, here!